# Rimay

> AI-native contact center · Quito, Ecuador. Rimay installs on top of the PBX you already run —extensions, SIP trunks, queues— and adds voice agents that talk like your team. It doesn't replace your PBX. It makes it think.

Rimay (from Kichwa, "to talk") is built by Resiliency, Inc. in Quito, Ecuador. The site is in Spanish (default) and English.

## What it does

- **Listens:** Live transcription in Ecuadorian Spanish. It knows who is talking, when there is silence, and when someone is getting upset.
- **Understands:** Intent, sentiment and a summary of every call, ready before hang-up. The supervisor reads three lines, not forty minutes.
- **Acts:** Dials, transfers, schedules and writes to your CRM. Outbound campaigns and IVR are designed on the same canvas.
- **Extensions and trunks:** The same ones you have today. Imported from your Issabel in minutes.
- **Agents and queues:** Humans and AI in the same queue, on the same wallboard.
- **Campaigns:** Outbound with a predictive dialer; inbound with an IVR that understands.
- **IVR canvas:** Drag nodes. Test with a call. Publish.
- **Voice studio:** Clone your best agent's voice with three minutes of audio. Tune warmth, pace and formality. Decide when local idioms fit and when they don't. Ready-made Ecuadorian Spanish voices, or your own. Replies in under half a second, with barge-in: the customer can interrupt. Every change is tested on a real call before it goes live.

Industries: Banking, Credit unions, Telecom, Healthcare, Retail, Collections, Insurance, Education, Utilities.

## Pricing (USD)

- **Small team:** 99 USD / user / month. AI voice minutes not included · pay as you go.
-   Full console on top of your PBX
-   Human and AI agents
-   Script assistant
-   Voice studio
-   AI voice minutes billed per use
- **Full instance:** Contact us (priced per instance). Everything included for a complete contact center.
-   Up to 30 agents, human or AI
-   300 AI voice minutes included
-   Unlimited custom voices
-   Script assistant: up to 30 scripts
-   Deployed on your server or cloud

## FAQ

### Do I have to migrate my current PBX?
No. Rimay installs on top of Asterisk or Issabel and imports your extensions, trunks and queues. Your numbering doesn't change.

### Which trunks does it work with?
Any standard SIP trunk from the country's carriers. If it rings today, it rings the same tomorrow —with Rimay listening.

### How are AI voice minutes billed?
The full instance includes 300 minutes. On the small-team plan they are billed per use, month to month.

### Do human and AI agents work together?
Yes. They share queues, campaigns and the wallboard. An AI agent can hand off to a human at any time, with the call's context.

### Where are recordings and transcripts stored?
On your server or the cloud you choose. You decide retention.

### How many voices can I clone?
Unlimited on the full instance. Every voice is tested on a real call before going live.

## Links

- [Home (Spanish)](https://rimay.cc/): El contact center que escucha, entiende y actúa.
- [Console demo, no sign-in](https://app.rimay.cc/demo): the real Rimay console with sample data
- [Console sign-in](https://app.rimay.cc)
- [Privacy policy](https://rimay.cc/privacidad)
- [Terms of service](https://rimay.cc/terminos)